SHIPPING & RETURNS
you shop with a brand on Evellier, enjoy our simple FREE domestic and FLAT RATE international express shipping pricing.
- FREE DOMESTIC SHIPPING WITHIN THE US
Free Domestic Shipping when you purchase from the same
- INTERNATIONAL EXPRESS SHIPPING $25 FLAT RATE
Rate International Express Shipping of $25 when you
purchase from the same brand. Each individual store will incur a $25 shipping fee per brand/store.
of our brand partners are located on the other side of the world as we bring
you the highest of quality garments from international designers.
to deliver your merchandise via international express courier within 7-10 days
of order placement.
- DOMESTIC SHIPMENTS
orders shipped within your own country, we aim to deliver your merchandise via
express courier within 5 - 7 days of order placement.
important customer of Evellier, we work with our Brand Partners to deliver your
merchandise promptly and efficiently. However, from time to time, delays may
occur due to unforeseen circumstances.
recommend placing orders as soon as possible for time-sensitive deliveries.
each order, you will receive tracking details so that you can track your
login to your Club Evellier account, go to ‘orders’ and you can locate the
offers a 30-day ‘change of mind’ returns period from placement of your order. This
means that all merchandise must be returned within 30 days of placement of
'Change of Mind' returns will only be accepted on the following basis:
- Items must be returned unworn, undamaged and unused, with all tags
attached and in their original packaging.
- All garments items must be returned with the hygiene seals
attached (if applicable) and in unopened and undamaged product packaging where
- Lingerie must only be tried on over your own undergarments.
Garments that have been worn or soiled will not be accepted.
RETURNS & REFUNDS PROCESS
the returns policy, follow the process outlined below.
into Club Evellier on or before DAY 21 after order placement and submit a
Evellier Brand Partner will accept or reject your request based on the REFUNDS
POLICY outlined above.
- You will be instructed to send back the items via Evellier’s
nominated transport provider by DAY 30 after order placement.
- Your refund will be processed within 14 days of the
return being received and approved by the Brand Partner.