FREQUENTLY ASKED QUESTIONS

Where can I go for help? 

We are available for help on Live Chat (see icon below) or phone 1-888-984-7244 between 9am – 6pm CST (USA). You can ask us any question you may have and even if we are not immediately available, you can leave a message and we will get back to you immediately upon our return.

You can contact us via email 247 on hello@evellier.com and we will respond at our earliest convenience.

How do I place an order?

Connect with your favorite international brands in just a few clicks.

1. Browse Evellier’s collections via Brand or Product Category such as lingerie, bras, sleepwear or loungewear.

2. Click through to the items you are interested in and select size and color.

3. Once you click ‘Add to the Cart’ the item will be in your shopping cart. Add as many items into the shopping cart as you desire.
 

4. When you have finished shopping, you can view the items in your Shopping Cart and then Proceed to Pay. 

5. This is where you will be asked to create an account and provide your address, billing, shipping and payment details.

Once you have made the final payment, your order will be sent to the seller and on it’s way straight to your door. 

What is Club Evellier?

Club Evellier is our membership program where you can:

  • Receive a 10% discount off your first order
  • Record size information for you or a loved one
  • Save favorite products and brands so that you have easy access to them
  • Save important dates via our date reminder service
  • Access to special promotions and sales events before anyone else
  • Have your contact and address detailed saved for next time

Join via the STYLING CONCIERGE link at the top of the page. 

Can I place an order over the phone?

Our friendly Guest Services Concierge will be happy to assist you with placing an order over the phone. You can contact us on 1-888-984-7244.

How do I know if it's the right fit?

Each brand has an International Size Guide attached and you can find it on the International Size Guide Tab on each product page. You can also contact the seller directly on the sellers shop page for size advice.

Can I cancel or make changes to my order?

Please contact our Guest Services Concierge as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces.