FREQUENTLY ASKED QUESTIONS
Where can I go for help?
We are available for help on Live Chat (see icon below) or phone 1-888-984-7244 between 9am – 6pm CST (USA). You can ask us any question you may have and even if we are not immediately available, you can leave a message and we will get back to you immediately upon our return.
You can contact us via email 247 on firstname.lastname@example.org and we will respond at our earliest convenience.
How do I place an order?
Connect with your favorite international brands in just a few clicks.1. Browse Evellier’s collections via Brand or Product Category such as lingerie, bras, sleepwear or loungewear.
4. When you have finished shopping, you can view the items in your Shopping
Cart and then Proceed to Pay.
5. This is where you will be asked to create an account and provide your
address, billing, shipping and payment details.
Once you have made the final payment, your order will be sent to the seller and on it’s way straight to your door.
What is Club Evellier?
Club Evellier is our membership program where you can:
Join via the STYLING CONCIERGE link at the top of the page.
Can I place an order over the phone?
Our friendly Guest Services Concierge will be happy to assist you with placing an order over the phone. You can contact us on 1-888-984-7244.
How do I know if it's the right fit?
Each brand has an International Size Guide attached and you can find it on the International Size Guide Tab on each product page. You can also contact the seller directly on the sellers shop page for size advice.
Can I cancel or make changes to my order?
Please contact our Guest Services Concierge as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces.