FINDING HELP

We are available for help on Live Chat (see icon below) or phone 1-888-984-7244 between 9am – 6pm CST (USA). You can ask us any question you may have and even if we are not immediately available, you can leave a message and we will get back to you immediately upon our return.

ORDERING

Connect with your favorite international brands in just a few clicks.

1. Browse Evellier’s collections via Brand or Product Category such as lingerie, bras, sleepwear or loungewear.

2. Click through to the items you are interested in and select size and color. 

3. Once you click ‘Add to the Cart’ the item will be in your shopping cart. Add as many items into the shopping cart as you desire. 

4. When you have finished shopping, you can view the items in your Shopping Cart and then Proceed to Pay. 

5. This is where you will be asked to create an account and provide your address, billing, shipping and payment details.

Once you have made the final payment, your order will be sent to the seller and on it’s way straight to your door. 

Our friendly Guest Services Concierge will be happy to assist you with placing an order over the phone. You can contact us on 1-888-984-7244.

Please contact our Guest Services Concierge as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces.

Finding the right fit

Evellier works with international brands that list products on our website using an International Size Guide. We have attached the sizing guide to each item on the website, which you can access by the easy tabs under the image. This should help you find the perfect fit for you. An alternative way to see the range of fitments for a brands product is looking at the individual brand pages on our site.

 

To do this, head to the top bar of our website, head to the brands tab and find the brand you want to purchase from and select your size from our filter process on the left-hand size of the page.

 

Rest assured we are always trying to improve our service and provide accurate fitment for our customers. If you can’t find the information you need, please reach out to us on our contact page.

Club Evellier

Club Evellier is our membership program where you can:

Receive a 10% discount off your first order

Record size information for you or a loved one

Save favorite products and brands so that you have easy access to them

Save important dates via our date reminder service

Access to special promotions and sales events before anyone else

Have your contact and address detailed saved for next time

Join via the STYLING CONCIERGE link at the top of the page. 

Discounts

Evellier discounts are issued to your items value only – not shipping or duty fees. Evellier’s main aim is to connect discerning customers with the best luxury lingerie designers around the world. In doing so, when we discount products, we focus the customers saving on the item.

 

This means that when you see our pricing display a discount saving, postage and duties for your country have stayed the same, but we have discounted your items value to deliver an overall discount.

 

This means that if you unfortunately want a refund for a discounted item, duties and postage fees incurred by Evellier to deliver the item to you will not be refunded. For example, if an item was discounted and cost $100 in our checkout instead of $120, the duties and postage section would have come to $20 for the original and discounted price. Evellier would only be able to refund you for the value of the item alone - $80.

 

If you have any further questions, please get in touch with our team on our contact page.